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POLICIES
GIFT SATISFACTION
We are very proud of our
gifts and the products that we use.
If you are not satisfied
for any reason with your gift basket, please contact us at
gifts@kimsgourmetgifts.com we are always happy to
resolve any challenges.
SAME DAY SERVICE
Please call us at 412-1002 by
11:30 AM if you need your gift to arrive the same day.
When you
call in your order (not ordering
online) by 11:30AM that is same day
service.
CUSTOMIZATION FEE - $7.00
We can add anything to
your special gift, just let us know what you would like at the time you place your order.
If we
need to shop for specialty items in order to customize your gift, we
charge a
Customization Fee of $7.00 this fee includes our time, gas and
shopping for your specialty gifts.
DELIVERY
If there is no one at the home
when we deliver your gift, we will generally leave the gift
on a covered area, we will also
call the gift recipient and let them know where the gift was left.
When you call to place your
order, we will ask for all contact information of the gift
recipient.
If you provide us with an
INCORRECT address or we simply cannot find the address
that you have provided us.
The gift
then comes back to us and we will contact you for
a 2nd delivery
attempt. In this instance, the customer
will be responsible for all delivery charges.
DONATIONS
We are asked for donations
frequently. We are glad to help when we can.
Our policy
regarding donations is that we can only support our regular clients.
RETURNS
We have never been
asked by anyone to return a gift basket.
However; we have had instances
of people wanting to exchange or trade for
another one of our selections.
We are not able to exchange or trade gifts that have
already been received.
SHIPPING POLICIES
We DO NOT ship to out of state
hospitals.
Most hospitals do not accept packages for patients.
We DO NOT ship to out of state
schools.
Most school policies do not accept packages for students.
When you call us to ship a gift
out of state, per your request, we can provide you with
the tracking number of your
gift so that you will know when it arrives to the gift recipient.
YOUR PRIVACY
At Kim's Gourmet Gifts we are firmly committed to protecting our clients privacy.
When you shop online you can be
assured that NONE of your contact information or your
credit card information will be
shared with any outside party.
We utilize a SECURE server and
processing order system.
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